Your privacy and the privacy of your customers are
important to USA ePay. This is why USA ePay has a strong privacy policy to ensure that your information is in the right hands at all times.
 

 

 
 
Scope of This Policy - Effective 06/30/2010
This Privacy Policy covers USA ePay's treatment of personally identifiable information collected from merchants (hereafter "merchant" or "you") who use the USA ePay payment gateway services, as well as consumer information that we acquire in the course of our business. This Policy also covers the treatment of personally identifiable information that USA ePay's business partners may share with it.
    
This Policy does not apply to the practices of companies that USA ePay does not own or control, or to people that USA ePay does not employ or manage. USA ePay is a wholly owned subsidiary of GorCorp, Inc. This Policy is specific to USA ePay and does not apply to other Web sites or Internet services that are part of GorCorp, Inc.
 

USAePay has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.  The TRUSTe program does not cover information that may be collected through downloadable software.

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at 866-872-3729 or info@usaepay.com.  If you are not satisfied with our response you can contact TRUSTe here .

     


Information Collection and Use
USA ePay collects personally identifiable information when you register for an USA ePay account, and when you use certain USA ePay products and services. USA ePay may also receive personally identifiable information from its resellers and other business partners.

When you register with USA ePay, we ask for your contact information (such as your name, street address and email address), as well as certain information pertaining to your business, along with billing information such as a bank account and/or credit card number.

In the course of processing a payment transaction, we typically receive information related to the transaction from the merchant or a financial institution. This normally includes information about the payment that a consumer has furnished to the merchant or financial institution in the course of placing the order. We do not acquire any information directly from consumers through the www.usaepay.com Web site. We do not sell your personal information to third parties.

The personally identifiable information we acquire in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using our payment services. It may include, for example, the amount of the transaction, the consumer's name, credit card number and expiration date or checking account number, billing address, and shipping address.

USA ePay uses the information collected to fulfill your requests for products and/or services, to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services. Personally identifiable consumer information is only used to process payment transactions and is never used for any other purpose.

USA ePay does not offer services or sell products to children. USA ePay does not request or knowingly collect personally identifiable contact information from anyone under the age of 13.

Information Sharing and Disclosure
Protecting personally identifiable information about merchants and consumers is an important part of our business. We share and disclose such information only as described below.

USA ePay will only send personally identifiable information about you to other companies or people when: 1) we have your consent to share the information; 2) we need to share your information to provide the product or service you have requested; 3) we need to send the information to companies who work on behalf of USA ePay to provide a product or service to you (unless we tell you differently these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary to assist us).

Personally identifiable consumer information is shared with third parties (such as banks and credit card processors) to the extent necessary for USA ePay to deliver payment processing services.

We also may release personally identifiable information when we believe release is appropriate to comply with law, such as a subpoena, or similar legal process; enforce or apply our Merchant Agreement and other agreements; or protect the rights, property, or safety of USA ePay, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and risk reduction.

In the unlikely event that USA ePay is acquired, merchant account information may be one of the transferred assets.
  

Information Security
Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. We store information gathered on secure computers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons.

We also require that all personally identifiable consumer information sent to us by you be encrypted using SSL encryption.

It is important for you to protect against unauthorized access to your Login ID/password and to your computer. Be sure to sign off when finished using a shared computer and otherwise protect the password used to access USA ePay services.
  
  
Cookies
We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.

Web beacons
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
 

Account Information and Preferences
USA ePay gives you the ability to edit or delete your USA ePay Account Information and preferences at any time by using the Settings option in your Merchant Console, or by emailing us at support@usaepay.com.
   

Notice for European Users
USA ePay is located in the United States. Any information that you provide to USA ePay will be transferred out of the EU to the United States. By providing personal information to us, you are consenting to its storage and use as described herein.
   

Changes to this Policy
USA ePay reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how USA ePay will use personally identifiable information, USA ePay will post notice on the USA ePay news release page at www.usaepay.com prior to implementing the change. If you have additional questions about this Policy, please contact us at support@usaepay.com.
     

   
  • Contacting Us
    It's easy to get in touch with us. We are here to help you when you need us.

    Physical Address of USAePay for Privacy Policy Purposes:
    USAePay
    4929 Wilshire Blvd. , Suite 800
    Los Angeles, CA 90010  USA
  • Become a Reseller
    Are you a merchant service bank or ISO interested in reselling the gateway to your merchants? Get started today with USA ePay.
   

 

vTerminal Flash Demo
Sit Back and Watch
the flash demo of the Merchant Console vTerminal »

Guides & Manuals
Help and Documentation
on all of the available USA ePay products; free to download »

Images & Logos
For Press and Websites
USA ePay logos and images can be downloaded directly »